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July 2022
July 2022
Our organization switched to MYOB AccountRight Plus 2 years ago via a local vendor. The Data tranfer was completed by the vendor.
We recently tried to process bad-debts which involved invoices prior to the switch to MYOB AccountRight Plus. We used the same process as detailed by MYOB, by using the Sales Command Center and then to Returns and Credit. However, when it comes to the stage to apply and settle, it does not enable us to select these invoices. All recent bad debt transaction is recorded properly but this issue only occurs when dealing with invoices prior to the switch to AccountRight Plus.
Could this be data transfer issue? possible case of data being corrupt or it being only a read-only data?
July 2022
July 2022
Hi @Romit7
You likely need to take this up with the party that migrated the data. It depends on how they treated opening Receivables. There are a number of options.
If done correctly, the open invoices should be selectable to apply a credit - depending on your version of MYOB. However if the opening debtors was brought in as a General Journal without attaching Pre Conversion Sales to match this number, there would be a Receivables Discrepancy.
Check the support area for Pre Conversion Sales - this might help resolve the issue.
Regards
Gavin
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ALVI
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