Drag & Drop Not Working

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Jacinta74
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Re: Drag & Drop Not Working

It was resloved in May but the same thing is happening again and unable to drag the invoice across and its very frustrating. 

 

Anita6000
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Re: Drag & Drop Not Working

Drag and drop not working again!  Have upgraded to 2020.2

Jacinta74
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Re: Drag & Drop Not Working

I am in the same vote and it’s very frustrating when you pay for a premium amount for the advance features and it doesn’t work again ☹

Tracey_H
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Re: Drag & Drop Not Working

HI @Jacinta74 and @Anita6000 

 

I do understand that this is frustrating and appreciate your patience while our developers are looking into this. There are a couple of things that are making it difficult to pinpoint the exact cause of this issue:

 

  1. it appears to be environmental - only a small number of clients are affected and no changes have been made to the In Tray
  2. it is intermittent - it resolved itself previously and has now stopped working again

 Can I please get you to provide a screenshot of the following screen to assist our developers:

 

office.PNG

 

To find this screen:

  1. open Outlook
  2. click on File in the top left corner
  3. select Office Account from menu

Cheers,
Tracey
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Jacinta74
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Re: Drag & Drop Not Working

Please find attached below the version that my system is currently running:

 

image.png

Tracey_H
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Re: Drag & Drop Not Working

Hi @Jacinta74

 

Thanks for providing that information. 

Cheers,
Tracey
Previously @bungy15

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Sarah_21
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Re: Drag & Drop Not Working

Hi

 

I am unable to drag and drop from outlook or my desktop / other folders. It is not working in Purchases or Spend Money transactions. I have to use the Add Documents function which is more time consuming. How can we fix this? 

 

Thanks,

Sarah

Komal_S
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Re: Drag & Drop Not Working

Hi @Sarah_21 


Some clients did experience an issue of dragging intray documents directly from emails in the past few months, but the issue was localized to the environment. That said, if the documents are saved to the desktop or some other folders and then dropped to intray, the process should work as intended. If it's not working for you, I would first recommend clearing the AccountRight cache.If it still fails, please  provide a screenshot of the following screen to assist our developers (Open Outlook>>File>>Office Account)

 

undefined

Kind regards,
Komal

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