Email address & password not found

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CNC2065
Experienced Cover User
61 Posts
Experienced Cover User
Australia
Experienced Cover User

61Posts

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Email address & password not found

I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.  

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Komal_S
MYOB Moderator
8,280 Posts
MYOB Moderator
MYOB Moderator

8,280Posts

741Kudos

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Accepted Solution Solved

Re: Email address & password not found

Hi @CNC2065 

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?



Update: Invites resent and users able to login. ^KS

Kind regards,
Komal

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