Error: The Serial Number doesn’t match your account

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MYOB Product Team
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Error: The Serial Number doesn’t match your account

Product: AccountRight Live (AR 2018 or later)

 

When uploading a company file to the cloud you do need to be the AccountRight Live Owner or AccountRight Live Administrator. If you are not the AccountRight Live Owner or AccountRight Live Administrator when uploading that file you will encounter this message:

Attachment.PNG

 

The system checks the email address you used to sign in and checks it against the Serial Number on the file you're uploading and found that it is neither an AccountRight Live Owner or Administrator.

 

Typically, the AccountRight Live Owner will be set as the Primary contact on the account or the subscription contact. Fixing this is as simple as signing in with the AccountRight Live Owner or Administrator Email Address.

 

 

If you are unsure which Email is listed, or believe that you are entering the correct one, we can take a look into your account to find out the reason for you. To do this, we'll need you to reply to this post with:

  • The Last 4 Digits of the MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID (Found in: Help > About MYOB AccountRight)
  • If you signed into the Forum with the same Email Address

Cheers,
Hayden
MYOB Product Team

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Re: Error: The Serial Number doesn’t match your account

SN 2089

Company File ID - cant give this as not on my personal PC and file is not online

i have signed in with same email address

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MYOB Product Team
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Re: Error: The Serial Number doesn’t match your account

Hi @Jo-AnneD 

 

From checking the account with the relevant Serial Number, I can see that the email you are using to sign into this Forum is different to the listed Owner/Admin account on the Serial Number.

 

I have sent you a Private Message with the relevant Email Address we have listed. You can check your Private Messages by clicking link: Private Message Inbox

 

If you sign in with this Email Address you should be able to put the file online.


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | MYOB Capture App | MYOB Invoices app (Starting soon)
In Tray (Server)
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

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Re: Error: The Serial Number doesn’t match your account

Serial 8032

Company id 3

simpsonja@jacksimpsonfuel.com.au - yes used the email of the account owner

Still saying that the serial number doesn't match your account when it actually does??? help please

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Re: Error: The Serial Number doesn’t match your account

Hi @SimpsonFuel 

 

I'm afraid that the email address you provided is not associated with any serial numbers. 

 

I've sent you a private message requesting additional account information, could you please respond to that? The message can be found by clicking on your avatar from the top right corner, then click on the mail icon.

Cheers,
Clover

MYOB Community Support

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Re: Error: The Serial Number doesn’t match your account

Last 4 digits of serial no:  0760

Co file ID:  2

signed in with :  accounts@booklegger.com.au

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Re: Error: The Serial Number doesn’t match your account

Hi @Booklegger145 

 

I've made some changes to your account, can you attempt that process again and let us know how you get on.

Kind regards,
Steven

MYOB Community Support

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Re: Error: The Serial Number doesn’t match your account

last 4 digits: 9166

company file ID: 1

same email address

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Re: Error: The Serial Number doesn’t match your account

Thanks Steven but I still get the same message that the serial number doesn't match my account.

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Re: Error: The Serial Number doesn’t match your account

Hi @mbing 

 

I've sent you a follow-up message on this Forum so we better assist you with your enquiry.

Kind regards,
Steven

MYOB Community Support

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