Error: The Serial Number doesn’t match your account

[Tambor]

Hi Clover,

We are not using any of the Enterprise features which prevent upgrade (ie. negative inventory, multi-currency, multi-location).  Going by the advice in the forum post https://community.myob.com/t5/Moving-to-the-new-AccountRight/Upgrade-Downgrade-Classic-Enterprise-to... we should be able to upgrade with no problems?  If we can't upgrade Enterprise to AccountRight 2019.2 what are our options to be compliant with STP??

[CloverQ]

Hi @Tambor 

I've responded to your new post here with more details, please feel free to post any further communication there as well.

[AngelD]

Hi,

9498

ID 1

Thanks

Jo

[Steven_M]

Hi @AngelD 

Looking at your account, we don't have an AccountRight Live Owner listed for your serial number. As such, I've just sent you a private message on the Forum to get that set up for you and added to the account so you can upload that file.

[padental]

Last 4-digits of serial number - 0649

Company file ID - 1

Yes, signed into online forum with same email address

[Steven_M]

Hi @padental 

I understand from your account, that you have since spoken with our phone-based team, who have added an AccountRight Live Owner allowing that company file to be uploaded. 

If you do have any further enquiries don't hesitate to get in touch

[Surfie_mike]

SN 1069 Company ID. 1

[Steven_M]

Hi @Surfie_mike 

What I can see there should nothing prompting you for uploading that company file to the cloud. Do ensure that you are using the email address that you are using log into this Forum when prompted.

[furntechjoinery]

7031 

company file ID -1