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Error at capture login

willy1
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Error at capture login

I cannot login to my Capture App! It logged me out for some reason and now i keep getting the error 'error getting business list' we could not retrieve your business list please try again later! 

9 REPLIES 9
Tracey_H
MYOB Moderator
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Re: Error at capture login

Hi @willy1 

 

We are aware that some customers are encountering an error message when landing on the essentials.myob.com.au page. 

 

Our team is currently investigating that situation and you can find more information and updates when they come to hand via our Status Page

 

We realise how important it is to resolve it as quickly as possible and apologise for the inconvenience.

 

Please let me know if you need further help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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Jojo71
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Re: Error at capture login

Hi There

 

I have just tried to use the Capture App and get the Error getting Buiness List.

 

I use MYOB Accountright, not MYOB Essentials.

 

Thanks

 

Jo 

willy1
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Re: Error at capture login

Thanks i appreciate the reply! I would just like to mention that i can login to my myob account but not my capture app account! 

HmmmReally
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Re: Error at capture login

Had just finished installing the app on a new user's phone whilst proclaiming how it's so simple to send us receipts etc.  So typical.

Tracey_H
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Re: Error at capture login

Hi @willy1 and @Jojo71 

 

Thanks for clarifying the software you're using. We are now aware that there is an issue with the MYOB Capture app not loading, this is being worked on as a priority by our teams.

 

We do apologise for the inconvenience caused.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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Tracey_H
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Re: Error at capture login

HI @HmmmReally 

 

Our teams are working to get this resolved as quickly as possible, we do apologise for the inconvenience caused.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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Zoemcpherson
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Re: Error at capture login

I am not able to log into MYOB capture it is coming up with error getting business list. I have been trying for three hours now as it tells me to try again in a few moments. 

Dee4802
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Re: Error at capture login

I've had the issue all morning and now able to login to the Capture app. Good luck!

Jojo71
Contributing User
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Re: Error at capture login

Yay - I've been able to get back into Capture now as well :-)

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