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Invalid response to online user invitation

MP44
Experienced User
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Experienced User
Experienced User

14Posts

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Invalid response to online user invitation

We have had to move our file online to comply with STP Stage 2.

When inviting a user to access the online file the email is received by the user, but when clicking on "I accept" they get the screen attached.

Anyone come across this issue or have a workaround?

Thanks

 

2 REPLIES 2
ChrisMYOB
MYOB Moderator
1,178 Posts
MYOB Moderator
MYOB Moderator

1,178Posts

80Kudos

138Solutions

Re: Invalid response to online user invitation

Hello @MP44 

 

When accepting the invite, does the error schreenshoted open up witin a web browser? Can you please try coping the link and putting it into another web browser? 

It might be some firewall settings which is causing the error to pop up when clicking the link, I would suggest turning off the firewall and then trying to accept the invite. 

 

Please let me know how you go.

Kind regards,
Chris

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MP44
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

4Kudos

1Solutions

Accepted Solution Solved

Re: Invalid response to online user invitation

Thanks Chris, that's exactly it. The link worked in another browser.

 

Best regards

Martin

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