List of issues / frustrations that we have found since upgrading from V19 to AR2020.1

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List of issues / frustrations that we have found since upgrading from V19 to AR2020.1

We held off for years upgrading from V19 to AccountRight because, early tests seem to have many glitches or little things that just frustrate our staff and slowed our work down. This year we have upgraded and made the move permanently 3 weeks ago.

 

So far it does seem to be working pretty well in most area and it does have a lot of useful features etc over V19 but there is a list of small frustrating things we have found that you would presume are simple programming adjustments by a team like MYOB after have Account Right going for a few years now, but they seem to be continually overlooked.

 

It is a little frustrating after years of paying the subscription fee, that these day to day frustrations have not been rectified by MYOB yet.

 

Our file is on a local networked Server - not on the cloud.

 

Here is a list of what we find annoying and limited efficiency for us

 

  1. No PREDATED invoice / order date Warning Alert. It seems back to front that MYOB AR2020.1 has a Post Date warning but no Pre-Dated invoice working. This was available in V19 classic and seems crazy that it is not in the new version - Level: CRITICAL
  2. Older DATE is retained for New Sales with no warning if something is adjusted elsewhere . If someone has to make a date adjustment on an older sale, that older date is retained for all future sales and order until the user manually types the correct date back in to the date box or restarts the whole program. Why can it not be simply programmed, that whenever ENTER SALES is selected the program automatically refers to the current date and time on the Windows system and ignores any previous date adjustments made elsewhere?
  3. Invoice form DUE DATE field , still shows a Due Date based on the 30 EOM account terms,  even if the invoice has been fully paid off. In V19 if an invoice had been paid the Due Date disappeared when printing the Invoice.
  4. (1) negative symbol displayed on forms with brackets instead of -1 symbol: Seems to be a known AR2020 issue. I believe MYOB are trying to solve.
  5. No Loading Symbol / Processing Notification in Sales Register screen - In some areas of MYOB mainly in Sales Register when data is loading in the background, there is often no notification for the user that information is loading in the background. The screen just sits there blank, nothing moving spinning or flashing, until suddenly the information appears. Why can every page, table, list just display the spinning loading MYOB wheel so the user at least can tell something is actually happening and to just wait? 
  6. File Refreshing across multiple users - There doesn’t seem to be an Automatic Screen Refreshing time, so that when one user enters data for example in the Sales Office, the another user in the Warehouse tries to access that invoice just processed it is not appearing on there system in a timely manner. At the moment to get the information to appear we have to manually click the green REFRESH wheel at the top right hand side or in Invoice drop now list in Find Transactions.
  7. PDF Printing Quality – Hit and miss. Every PDF software works different and present the print quality pretty bad. Some PDF print software misses parts of the form, others are poor resolution unless you make the print quality higher which makes the file much bigger than it needs to me. The only way to get a nice clear PDF is using the internal MYOB email or print to disk. But we often like to produce a Quote or Credit Note as a PDF and save it on our system using a Print to PDF program.
  8. Item Description Box and Header Box in Sales screen does not automatically expand so the user can see all the text lines and information being entered, until the user either tabs across and then go back to the description box again. One the user tabs out of the description box, it does then expand so all text is visable, but that is a annoying extra step required. This did not happen in V19, the box automatically expanded so you could see at least 4 lines of text.
  9. MYOB Item Description Field doesnt expand.jpg
  10. Description Box text is fully deleted if you press ENTER on the keyboard while the description text is highlight after entering item number or only clicking the field once with your mouse. You have to physically click in the description cell twice with your mouse until the text highlighting is removed - All text is lost / deleted if you press ENTER while working in the description text box? This seems crazy. Its a natural reaction to press enter  Pressing ENTER should just either make a new text line or finalise box, not delete the text. 
  11. MYOB Item Description Deletes.jpg
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Re: List of issues / frustrations that we have found since upgrading from V19 to AR2020.1

Another issue that seems to be well know by no fixes yet.

 

12. Backorders /orders do not behave properly and retain random details split off from Invoice like retaining the Freight cost from the original sale. 

 

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Re: List of issues / frustrations that we have found since upgrading from V19 to AR2020.1

Hi @nduro 

 

  1. Unlike, the AccountRight Classic range, AccountRight 2020 will not warn the user of a transaction that is dated prior to the current date. The system will only warn the user when a post-dated transaction is entered assuming Setup>>Preferences>>Security>>Warn for post-dated transactions is enabled.
  2. The last recorded transaction date will be used for the next transaction that you do attempt to record in the same window. This is similar behaviour to the AccountRight Classic range, which would retain the previous date. If that date on that transaction is required to be updated then the user would need to update that record.

  3. With customise forms, when a field is added to that field is designed to pull the information linked to that field i.e. Due Date will pull the due date of the invoice. If the field is listed on the customise form we typically don't make allowances in the product to hide those fields after an event has happened like a payment. This is to prevent users from thinking that field is not displaying any longer and there is an issue with the form. In short, AccountRight 2020 works on the principle if the field is listed on the form it will appear on the printed/emailed copied regardless of when it was produced.

  4. The negative quantity showing in brackets for a negative sale or purchase is something that we are aware of and reported it to the required team for investigation for a future update. No ETA as yet.

  5. While I do see what you are referring to relating to windows not showing an indication that records are being searched for, our development focus around the searching space has been around making those search records appear quicker so there isn't a strong need for that indication.

  6. The majority of windows does have an automatic refresh on them so that when data records do change so does the information in the window. In some cases, a user may need to manually refresh the list or window using the green refresh arrow OR close down and reopen that window. You may want to clear your cache file regularly if you are not seeing current data. 

  7. We do recommend that clients use the Send to Disk function as this is the recommendation to produce PDF within the software. While PDFPrinters can be used with the software results may vary.

  8. Sound like you may need to go to Setup>>Preferences>>Windows and select to enable Wrap text to Show Full Descriptions in Transactions

    Attachment.PNG

  9.  

  10. When a user does select into the description field all values is highlighted in that field. Should you only need to select a certain character or word you would need to double click on the field - once to highlight the field and then again to highlight the specific value you are wishing

  11. Freight being automatically included on backordered items is something that we have passed across to the required team for further investigation for a future product release.

Kind regards,
Steven

MYOB Community Support

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Re: List of issues / frustrations that we have found since upgrading from V19 to AR2020.1

Hi Steven

 

Just one thing with No. 8

 

Yes, the system does complete the wrap-around when you enter (complete) that line, but NOT while you're typing it.  This is frustrating as you only have about 20 characters/spaces that you can see in any one go.

 

Emailing Remittance Advices to the second address - there's no drop down to send remittance advices to the other email addresses apart from the primary one.

 

Search in CARDS - this is so frustrating.  Can we turn on/off the search for any letter in the search bar?  If I type an M, I want to be able to go to the cards that start with M - not all M's in every card.

 

Thanks,

Julie

 

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Re: List of issues / frustrations that we have found since upgrading from V19 to AR2020.1

Hi @Julie_B 

 

The Search function in the Card List window will search the window whatever you type in the field. For example, if you type M all cards that have a reference with M on it will be searched for.


If you are looking only to search by a particular card but only know a portion of the card. For example, the card name is Mojo Advertising but you can only remember Ad, if you search "Ad" (including quote marks) all cards with the phrase Ad will appear so Mojo Advertising will appear.


In terms of searching by an individual character i.e. you wish to have all cards that start with M appearing, you can right-click on the column heading and select Filter Editor... and manipulate that filter editor to give you the desired result. Alternatively, if you add the Auto Filter Row (right-click on the header column, you can select Show Auto Filter Row) and use that to search. This will search by the values entered as they are entered.

 

Attachment.PNG

 

The other points you have raised, to my knowledge, are not something that the AccountRight 2020 application can achieve or are being looked into with that application.

Kind regards,
Steven

MYOB Community Support

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