MYOB 2019.2.1 Customised Forms - Cheques

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Experienced User Flora1
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MYOB 2019.2.1 Customised Forms - Cheques

We are using MYOB AccountRright Plus 2019.2.1 and have saved the customised cheque form (layout - regular) in MYOB. We get the cheque format correctly if we print out the cheque from Spend Money window. However, the cheque format is totally wrong when the cheque is printed out from the Pay Bill window.

 

Anyone knows how to solve this problem?

 

Thanks,

Vicky

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MYOB Moderator Theresa_D
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Re: MYOB 2019.2.1 Customised Forms - Cheques

Hi @Flora1 

 

Thanks for your post.  I hope you're finding plenty of useful tips, advice and support on the community forum. 

 

The first troubleshooting step we will try for this will be clearing the AccountRight cache. If it's working from one window but not the other it could be a simple fix with this. 

 

Let me know how you go with this. If this resolves your inquiry please mark 'Accept as Solution' to help other users find this information easier. 

Cheers,
Theresa

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Experienced User Flora1
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Re: MYOB 2019.2.1 Customised Forms - Cheques

I cannot find the %localappdata% folder:-(

MYOB Moderator Theresa_D
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Re: MYOB 2019.2.1 Customised Forms - Cheques

Hi @Flora1 

 

Are you on Windows? Have you typed %localappdata% completely in the search? If you don't type the whole thing in it typically will not show up. 

 

Keep me posted!

Cheers,
Theresa

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Experienced User Flora1
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Re: MYOB 2019.2.1 Customised Forms - Cheques

Yes, I have typed %localappdata% completely.

Experienced User Flora1
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Re: MYOB 2019.2.1 Customised Forms - Cheques

When printing from the Spend Mondy window, it allows you to print from another form (refer first capture).

Capture1.PNG
Experienced User Flora1
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Re: MYOB 2019.2.1 Customised Forms - Cheques

But there is no option to print the cheque using your own form (refer second capture)

Capture2.PNG
MYOB Moderator Steven_M
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Re: MYOB 2019.2.1 Customised Forms - Cheques

Hi @Flora1 

 

We are aware that with the AccountRight 2019 range that printing directly from the Spend Money/Pay Liabilities window will print the transaction using the default form, not the desired customised form.  If you are needing to print using your customise form then we do recommend using the Banking>>Print Cheques window, ensuring that you do have require cheque form set in the Advanced Filters>>Selected form for cheque.

Kind regards,
Steven

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Experienced User Flora1
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Re: MYOB 2019.2.1 Customised Forms - Cheques

What I have done was that two forms had been set up (one for regular and the other for payable). The default cheque form was set for the one of payable. But after printing cheques from Spend Money(regular), always change the default form back to the one for payable. Sounds very annoying and it is!

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