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I am trying to upgrade Myob from v19.16 to the lastest version 2019.2.1
The message pops up and my file cannot be upgraded.
I have followed step by step procedure of purging transactions, optimising and verifying file.
I have checked all sales and purchases are service or item layout.
It doesn't help, please advise!
Solved! Go to Solution.
Thanks for your post. This happens sometimes as certain information/layouts/data is supported in one version and not the other. I have sent you a private message, you should receive an email from our help team so they can assist in fixing the file.
I hope this helps. If this resolves your inquiry please mark "Accept as Solution" so other users can find this post easier.
July - last edited July
I've got the same problem. Can you send me the fix too please?
How can I quickly identify which invoices have the wrong formats? I think it's in Sales layout more than purchase layout. Can we dump the card files to check default formats?
Any help would be appreciated, thanks
July - last edited July
Seeing as we're handing out wishes, am I able to get some assistance with this too?
Currently on hold and have been for some time, if there is a way that we can look into this, as our payroll staff are a day behind keying payroll entries while we've been trying to figure out what the actual problem is.
(As a side note, in 2019.2.1 it says "transactio" in the link at the bottom of the window, not "transactions".)
Also in the same boat.
Trying to update from AccountRight 19.16 to AP 2019.2 SE, but am also recieving the same multi-currecny error as other users have advised.
Could you please assist?
Unsupported Sales or Purchase layouts can be triggered due to 3 things which can't be upgraded:
1. Professional Invoices
2. Miscellaneous Invoices
3. Time Billing
We need to change unsupported Purchase and Sales Layouts back to service or item invoices to fix this problem: (I was lucky only to have Miscellaneous layouts in my datafile for 2 customers)
We can find out which invoices used these layouts by running a Report and filtering the data in Excel.
Go to Reports for Sales (or Purchases)
Go to Sales Register / All Sales and edit Report Fields to tick Layout
Enter the date range since you last rolled over the year in MYOB until next financial year (in case you have future dated transactions)
Send to Excel and filter by Layout
Work out which customers (or suppliers) are involved and change them individually, update the recurring transactions and card file default layouts.
You can also drill into the layout showing the wrong format and edit them as you go - redisplay the report until they are all gone. It's tedious but it works
I found this error was totally unrelated to multi-currency so don't panic.
I spoke to someone in MYOB after waiting for 1 hr and 30 mins and found some more answers to the other errors too
Hope this helps for now
See my reply to Douglas above your comment. Hope it helps you get started
I also found that there was a transaction dated 30th June from a previous year that was still showing Miscellaneous layout but was locked (with dark arrow on LHS) so it couldn't be edited. This transaction was open at the beginning of financial year and paid off in the new one. That's what they mean by pre-conversion transactions. The way to get rid of these is to rollover the financial year. Hope this info helps someone else too
Have you gone through the steps of purging transactions, optimising and verifying the file? See Steven's response in Purging Old Invoices, as well as the help article Upgrade a premier multi-currency company file if you need instructions.
Once you have tried this let me know if you are still encountering issues. Thanks @Samex for your input, I'm glad this was able to be resolved for you.