My Account - can't see how to update business details.

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Experienced Cover User
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My Account - can't see how to update business details.

When I log into MYOB My Account I can't see how to update the business details.

(I have laready done it on the MYOB files but it obviously is not linked.)

Please help.

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MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: My Account - can't see how to update business details.

Hello @Rose8mary 

 

To update your business details in your my.MOYB My Account, please follow these steps:

  • Sign into my.MYOB
  • Go to the 'My Account' menu at the top of the screen
  • Select 'My Business Details'
  • Click 'Edit Business Details'

This Help Article: About my.MOYB will provide you with some other useful how-tos for using My Account, if needed. Let me know how you get on and if I can be of further assistance.

Kind regards,
Emily Bisbach

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User
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Re: My Account - can't see how to update business details.

Thanks Emily  but there is no link to edit the business details.

 

I can see the business details nothing more.

I can only change my personal details.

Cheers
Rosemary

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MYOB Moderator
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Re: My Account - can't see how to update business details.

Hello @Rose8mary 

 

Apologies, as I should have first checked if you are listed as the Primary Contact for this account in our records, as only users who are listed as the Primary Contact are able to make these changes in my.MYOB.

 

While I can see that you are using the same email address to login as your Primary Contact (Neville) is using, the issue lies in that according to the system, that email is registered to you, not Neville. Yet, Neville is listed as the Primary Contact. If Neville were to attempt to make these changes, he wouldn't be able to either, since the email is registered to you. In other words, you each have one half of the credentials needed to make these changes in my.MYOB: you have the registered email but no Primary Contact status, while Neville has the status but the email is not actually registered to him.

 

To proceed, Neville will need to call our phone team (1300 555 123) and either:

a) update his email address to something different and register that new email for my.MYOB login

b) give permission for you to be the new primary contact, and then you can enact the desired changes

 

Either option, Neville will need to call, as only the Primary Contact can request the above changes. I have summarised this scenario in your account so that the phone team will have the context when Neville calls. I do advise calling earlier in the day if possible, as wait times are generally shorter. 

Kind regards,
Emily Bisbach

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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