Online File 2020.2 says backup is complete but then when log in says last back up was 66 days ago

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Karenmaree
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Online File 2020.2 says backup is complete but then when log in says last back up was 66 days ago

Hi there,

 

I am using an online MYOB AccountRight 2020.2  

When I back up it shows message saying backup is completed successfully, but if I go to close the application it says last back up was made 66 days ago?

 

Please could you tell me why this back up message is saying 66 days ago and not per the current back up that was complete.

 

Thanks,

Karen 

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Emily_B
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Re: Online File 2020.2 says backup is complete but then when log in says last back up was 66 days ago

Hello @Karenmaree 

 

Thank you for your post. This is something some other users have experienced as well and although the software is accruing days since the last backup, you can rest assured that your backups have actually been taken. There has been some investigation into this particular issue and it was found that the message is caused by a settings file not reflecting the update. A resolution for you to try would be to delete the settings file form by following these instructions:

 

1. Bring up the run box by pressing Windows + R on the Keyboard

2. Type the following: %localappdata% in the box, as per the image:
3. Navigate through the folders to MYOB/AccountRight/Settings

 

4. Delete the file UpdateDeferUserSettings.Store. This is where the update settings are contained. 

 

This should clear up that update reminder you have been receiving for the future. 

Kind regards,
Emily

MYOB Community Support

debmc26
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Company Data Auditor backup dates

Hi all,

Just wondering why my backup date in Company Data Auditor has not updated (currently showing last backup done 26/6/2020, but I have done 4 since then). 

 

I have upgraded to 2020.3 also, but no change since then either.

 

Thanks & cheers, 

Deb

debmc26
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Re: Company Data Auditor backup dates

Sorry, have just found Karenmaree's post of the same question.  Thank you :-)

 

debmc26
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Re: Online File 2020.2 says backup is complete but then when log in says last back up was 66 days ago

Hi Emily,

 

I have the same problem as Karenmaree, and I have just tried these steps, but the Company Data Auditor is still showing the older date (in my case 26/2/2020)  on my system.  I am using AccountRight 2020.3.0.

 

I guess if a fix gets found in a new update then the date will adjust at that time.

 

Thank you & kind regards,

Debbie

 

 

Emily_B
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Re: Online File 2020.2 says backup is complete but then when log in says last back up was 66 days ago

Hello @debmc26 

 

I'm sorry to hear that didn't work for you but thank you for letting me know. I assume you have logged out and back into AccountRight since enacting the above changes? If not, please do try closing the system and logging out and back in, as well as clearing the cache to clear out any lingering odd behaivours. In the meantime, I will pass this information along to the team so they are aware this fix may not resolve things for all users.

Kind regards,
Emily

MYOB Community Support

debmc26
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Re: Online File 2020.2 says backup is complete but then when log in says last back up was 66 days ago

 

Sure thing Emily,
I have gone out and back in, but haven't tried clearing the cache. The computer is off now, but when I switch back on I will clear that and see what comes along.

Cheers and best regards,
Debbie

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