Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
April - last edited April by Steven_M
Serial number .
I called the 24/4/19 and wait for a long time. When finally got someone on the line, the anwer that I received was MYOB had a problem with the server????. She transferred me to someone else because I didnt get a satisfactory solution and I still waiting.
My question was when I do my reconciliation and I select print report before reconciling, that report is missing the account number, only shows the name of the account. I need to fix this.
After reconciling if I go through reports and print out the last reconciliation for that account it comes correctly. Why is this and how can I fix it?
I am totaly frustated with the amount we paid and with the poor service we receive.
Sorry to hear that you have had that experience.
I've done some testing in regards to the Reconciliation Report in AccountRight 2019.1 and can confirm I have been able to replicate what you are describing. As a result, I've passed it onto our team to investigate further and raise for a future update to the program.
Currently, as a workaround you could look at using the Index to Reports>>Bank reconciliation report to show that particular account number.