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July 2022
July 2022
Hi,
We have a customer that has requested cancellation of our sales order. The customer is prepaid and paid a deposit in February 22. The items on their order have not been sent to the customer because the items are on backorder. As the items are not currently in stock i can not covert the sales order into an Invoice. I now have to create a credit note to enable a refund to our customer. What are the steps to do this?
thanks
Conchi
July 2022
July 2022
Hi @ConchiM
Please follow the steps given:
What the above process will do is generate a credit note for the transaction and then allows for that credit to be allocated to the individual parts of the situation (original invoice, new invoice charge and the refund).
Kind regards,
Komal
MYOB Community Support
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