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Mark-Albert
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Mark-Albert
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Support

Hi,

 

Does someone know when the support office will available again to contact by phone.

4 REPLIES 4
MYOB Product Team Haydes
6,147 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6147Posts

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876Solutions

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Re: Support

Hi @Mark-Albert

 

This can be found in 2 places:

 

1. On the Community Forum: Support over the festive season - 2018

 

2. On our Contact Us page: www.myob.com/contactus

 

 

With that said, feel free to post your question on the Forum and we'd be happy to help.



Cheers,

Hayden
MYOB Product Team
Mark-Albert
3 Posts
Cover User
Australia
Mark-Albert
Cover User

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Re: Support

Hi ,

 

I require an authenictaion code to log-in . It usually goes to my email address and I cannot access my emails at the moment. I was hoping support could assist me .

 

looks like I will need to wait until Thursday.

 

Thanks for you assistance.

MYOB Product Team Haydes
6,147 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6147Posts

994Kudos

876Solutions

Re: Support

Hi @Mark-Albert

 

If you're trying to log in and don't have access to the device that gives you the authentication code, you would then have 3 options:

  1. Use a backup code (if you downloaded these and can use them)
  2. Log in later when you have access to your emails
  3. Re-set 2FA to use a difference device (Say your phone if you have it for easier portability - I can do this for you)

If you won't have access to your emails for a while, changing your device might be suitable for the short-term (See my 3rd option). If you'd like to go through with this, send me a Private Message and I can set this up. You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.



Cheers,

Hayden
MYOB Product Team
Mark-Albert
3 Posts
Cover User
Australia
Mark-Albert
Cover User

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Re: Support

Hi Hayden,

 

I have sent you a private message.

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