Upload a company file online

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Kerrit1
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Upload a company file online

 

When I tried to upload our company file online I get the below message. Not sure where to go to from here. The serieal number is correct on the account and compay file.

 

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MYOB Moderator Neil_M
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Re: Upload a company file online

Hi @Kerrit1 

 

We do recommend avoiding posting confidential information like your product serial number as this is a public forum.

 

That particular message means that the email address being used to upload the file isn’t registered as the online owner email address against the serial number. From what I can see on that serial number you need to be using is k***it@cw**ld.asn.au and not any other my.MYOB enabled email address, like the one you sign into the forum with

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Kerrit1
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Re: Upload a company file online

That is the email address I am using but it still won't let me upload it.

MYOB Moderator Andrew_Y
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Re: Upload a company file online

Hello @Kerrit1 

 

Sorry to hear you are still experiencing problems with uploading your file.

 

I’m just following up on your error issue.  I have sent you a private message to try and confirm some information you are using to try and troubleshoot the continued occurrence of your error message.  Please check your forum inbox 

 

Edit: Thank you for your update @Kerrit1 and I'm glad to hear that you have since been able to sucessfully upload your file.

Cheers,
Andrew

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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