Wait time hold!

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GlennC
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Wait time hold!

It it possible to set up a queueing sytem, call back, whereby one does not have to wait on hold for extended times.

Over the past week I have been waiting on hold for over 2.5 hours

3 REPLIES 3
Tracey_H
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Re: Wait time hold!

Hi @GlennC 

 

I'm sorry to hear you've had that experience with our phone-based teams. If you wish to provide further feedback you can do so via the Feedback & Complaints channel on the Contact us page on our website.

 

If you need assistance please don't hesitate to provide detailed information and we'll be happy to help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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GlennC
Experienced Cover User
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Re: Wait time hold!

A BS response

Why can you not return a call?

An email from a noreply address doesn't resolve a thing.

 

Hello GlennC,

Forum Topic: Wait time hold!
Date: 27-07-2022 05:17 PM

We hope the response you recently received on the MYOB Community Forum was helpful.

If it helped resolve your query, please mark it as a solution by clicking here to view the reply.

Do visit us again should you have any further queries in the future. We're always happy to help.

Warm Regards,

Your MYOB Community Team

 

To control which emails we send you please go to, manage your subscription & notification settings or unsubscribe.

JM1212
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Re: Wait time hold!

It's such a joke. I'm almost at 3hrs. Not to mention the hour on the online chat. 1 online person and 2 in the call centre. No answers just you'll need to talk to another department. How exactly do you talk to another department. 3 hrs of waiting on hold. AND we pay for this premium service.....

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