cant open disbursement from banking module

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Experienced Cover User mcdlisa
11 Posts
Experienced Cover User
mcdlisa
Experienced Cover User

11Posts

1Kudos

0Solutions

cant open disbursement from banking module

this morning we encountered an error - accountright needs to close - when trying to enter a disbursement in the banking module.  We re-entered the transaction and got the same error.  Now we have two identical transactions but are not able to open either of them (as we now need to delete one of them)  Attached is the error which appears when we try to open them (in error details on the Accountright needs to close window)

 

we have tried restarting both computers - still getting the error on both

 

Thanks 

 

Lisa

 

 

cant open disbursement transaction.jpg
2 REPLIES 2
MYOB Product Team Haydes
2,000 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6163Posts

1000Kudos

877Solutions

Re: cant open disbursement from banking module

Hi @mcdlisa

 

We're currently facing a problem with online AccountRight files where Users cannot open Card Files or record Spend Money or Payroll transactions.

 

This is something the team are working to fix as soon as possible.

 

As this only affects company files that are online, a workaround at current is to check out the company file. For instructions on this, see our support note: Work offline (checking out and checking in)

 

 

We will be making updates on this issue on this post: Unable to open a card in AccountRight 2018.4.1 (online files)

 

If you are signed into the Forum, you can subscribe for notifications by clicking the Subscribe button in the top-right.

 



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
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MYOB Product Team Haydes
2,000 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6163Posts

1000Kudos

877Solutions

Re: cant open disbursement from banking module

Hi @mcdlisa

 

Our team have reported that they have resolved the cause of the problem and it should now be working as expected.

 

If you're still working online; I suggest closing and re-opening AccountRight and check if you can now resume your work.

 

If you have checked out your company file, you can find steps on checking back in on this support note: Work offline (checking out and checking in)

 

 

If you still have any problems, please let me know.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
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