myob restore a back up file on cloud

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myob restore a back up file on cloud

hi  i do have problem with open company file.

 

i accidently restore a backup file to online (on Cloud)  and after that i cannot open the company file anymore

 

We tried to call myob assistance for help all day but no one can help , asking for phone number but no one contact back.  Can we get the company file before restore backup  back?  

 

its very urgent !!!

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Re: myob restore a back up file on cloud

@IzZy 

 

Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

 

Have you tried the same thing that caused the problem in the first place?

Find your latest backup of your company file that you want to use and Restore that to the cloud.

It will overwrite the file currently in the cloud.

 

If my response to your query and has helped, please mark my post as a solution to help others in the future.
Graeme Day
Registered BAS Agent #24745540
Gralord Enterprises Pty Ltd
Mobile: 0402 841 627
graemeday@optusnet.com.au
MYOB Certified Consultant
MYOB Diamond Partner
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Contributing Cover User
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Re: myob restore a back up file on cloud

Our restore file too big and it take long time and i called this morning and all fixed thanks
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Re: myob restore a back up file on cloud

Hi,

 

We have the same problem.  I accidentally restored last payroll year backup file online.  Haven't backed up any file after the FY2019 payroll year closed off.  This means the last backup file has been restored onlin.

 

Just wondering if MYOB keep a copy of our company online file,  and able to get our yesterday's online back?

 

Thank you.

 

 

 

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