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our designated account owner has passed away and we need to change

william12345
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william12345

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our designated account owner has passed away and we need to change

Hello,  I am trying to get help.

 

I am an administrator of our account and director of our group of companies.

 

The head of accounting who we designated as the Owner level in the essentials has regretfully passed away.

 

We need to change the owner access whose email we still have access to one of the administrators.  We can not get it done because of the extra security step required.

 

I have sent email to MYOB which remains still unanswered.

 

What does it take to get something done to change the access and control of our account?

 

Thank you

3 REPLIES 3
MYOB Moderator Steven_M
29,954 Posts
MYOB Moderator
New Zealand
Steven_M
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Re: our designated account owner has passed away and we need to change

Hi @william12345 

 

My condolences for your loss and sorry to hear of your situation.

 

To update the ownership of the MYOB Software, a change of details for is required to be completed and returned to have those details/the ownership updated.

I've sent you out that change of details form for you to complete. 

Do let us know how you get on and if you require further assistance

Kind regards,
Steven

MYOB Community Support

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william12345
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william12345

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Re: our designated account owner has passed away and we need to change

Thank you Steven,

 

I received your email.  

 

Regretfully it just does not do the job.  it requires that the dead provide authorization to transfer ownership to another person.  That is not going to be possible.

 

The account is owned by the company.  not the indivigual who was appointed to manage the account.

 

Please provide a solution that is possible to acheive.

 

Thanks.

MYOB Moderator Steven_M
29,954 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

29954Posts

3686Kudos

4393Solutions

Re: our designated account owner has passed away and we need to change

Hi @william12345 

 

The process would still be the same i.e. the Change of Details form would still be required to be filled out. We would just need some sort of indication that the appointed owner will be the primary contact on that account. For example, if its a company a copy of the board meeting notes where it was discussed that the previous primary contact is no longer with the company and the new primary contact is x.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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