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upgrade to MYOB 2018

fazman
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fazman

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upgrade to MYOB 2018

we have been trying for 1 full week to upgrade to MYOB on the cloud. online version.

when we upload our MYOB data file (we are currently using 19.12.0)  to 100% we continously get the following error message :

 

SOMETHING WENT WRONG

THIS SERVICE IS UNAVAILABLE RIGHT NOW , WHICH MEANS WE CANT UPGRADE YOU FILE.

PLEASE TRY AGAIN LATER

 

WTF !!! FOR A FULL WEEK

MYOB consultants have no idea whoc an assist us????!!! 

3 REPLIES 3
MYOB Moderator Hayden_B
6,007 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

6007Posts

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Re: upgrade to MYOB 2018

Hi @fazman 

 

My suggestion would be to check what version you're upgrading to. The latest version is 2019.1, however it looks like you're trying to upgrade to a version of the 2018.x series that is largely decommissioned.

 

Could you confirm for me if this is something you have already tried?

 

You can get the latest version on the Downloads Page: www.myob.com/downloads


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

fazman
2 Posts
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fazman

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Re: upgrade to MYOB 2018

I am uploading using 2019.2. I have one multicurrency transaction from 2017 in the .MYO file. This seems to be the stumbling block. This is the error I get is attached. The 2019.2 software seems to try to upload it then it just halts.. Eventually showing the error message attached. It does show a message that it detects multi-currency and do you want to proceed. 

mc1.png
mc2.jpg
MYOB Moderator Hayden_B
6,007 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

6007Posts

963Kudos

850Solutions

Re: upgrade to MYOB 2018

Hi @fazman 

 

I've found out that the upgrader does not currently handle Professional, Time Billing or Miscellaneous layouts and will fail to upgrade these.

 

Ways to continue upgrading in this case would be:

  • Purge the offending transactions if they are in a prior year
  • Submit the file to the datafile repair team

 

Just as a small note, currency codes in the AccountRight 2019.2 are set in the International Standards and if you have currencies not matching those code standards then this will also cause the upgrade to fail. IE: the code USD might be USA in the software. This will cause the upgrade to fail, you can solve this by customising the name to USD and trying to upgrade again. Here's a support note on this topic: Editing currency codes before upgrading to the new AccountRight


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

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