Constantly Crashing!

[RJRFT]

I have (unfortunately) been forced to upgrade to AccountRight Premier AU (current version 2023.2.0) and it is CONSTANTLY CRASHING. Monday - 27 times. Yesterday 29 times. Today so far about 9. It would be a LOT more except that I am not always using it - some work is away from MYOB (thank goodness!) When I am using it it can crash literally several times per minute.

I send in the error reports every time but NOTHING HAPPENS.

I get no feedback, no help or suggestions...

Doesn't anyone actually monitor the error reports? Wouldn't you get an alert if a customer's file is crashing repeatedly and frequently??

I've restarted the program, and the computer a number of times.

What is the solution for this?? It is driving me NUTS!!

[gavin12345]

Hi @RJRFT 

Crash reports are send to MYOB developers anonymously, so don't expect a reply. It these are monitored at all, it is only to detect new issues for example after an update. You need to contact MYOB directly if you need support to resolve the issue. Next time it crashes, click the View Error Details button in lower left corner and copy and paste or attach as a text file to this post. That error report will give a moderator or a forum reader a clue and may be able to point you in the right direction for how to identify and fix.

A common issues, esp if crashing frequently is something like a missing account link on a tax code. v19 allows you to have tax codes without linking accounts to it, AR2023 does not. If there is no linked account it will crash, and the crash report will give some clue about the cause.

Regards

Gavin

[RJRFT]

Thanks Gavin, will do.

[RJRFT]

Here is the first error report today:

(I am the only person who uses the file)

AccountRight Application Error Report
=====================================
Application Version: 2023.2.24.7960
Application File Version: 2023.2.24.7960
Incident Id: a0820c40-ec43-47d7-a674-b05aa9d7df33
Time: Thursday, 23 March 2023 9:53:03 AM

Code:
System.Data.SqlServerCe.SqlCeException

Message:
There is a file sharing violation. A different process might be using the file. [ MaskedFilePath.myox ]

Stack Trace
----------------------------------------
1 : System.Data.SqlServerCe.SqlCeException
----------------------------------------
System.Data.SqlServerCe.SqlCeException: There is a file sharing violation. A different process might be using the file. [ MaskedFilePath.myox ]
at System.Data.SqlServerCe!0x0600017b!System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent) +0x4ad
at System.Data.SqlServerCe!0x0600017a!System.Data.SqlServerCe.SqlCeConnection.Open() +0x18
at Huxley.Core!0x0600001a!MYOB.Huxley.BusinessLayer.Framework.Utilities.HuxleyTransactionScope..ctor(ISAPIConnection connection, TransactionScopeOption option, TimeSpan transactionTimeout) +0xbe
at Huxley.Core!0x06000018!MYOB.Huxley.BusinessLayer.Framework.Utilities.HuxleyTransactionScope..ctor(ISAPIConnection connection) +0x0
at Huxley.ApplicationServices!0x0600027a!MYOB.Huxley.ApplicationServices.Core.ObjectContainerProcessServiceBase`2.ProcessContainer(TContainerInterface container, IEnumerable`1& results) +0x0
at Huxley.ApplicationServices!0x06001841!MYOB.Huxley.ApplicationServices.Container.SaleContainerService.ProcessContainer(ISaleContainer container, IEnumerable`1& results, Int32& savedSaleId, Guid& savedSaleUId, Int32& savedCardId, String& savedEventId) +0x0
at Huxley.UI.Decorators!0x06002f14!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISaleContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISaleContainerService.ProcessContainer(ISaleContainer container, IEnumerable`1& results, Int32& savedSaleId, Guid& savedSaleUId, Int32& savedCardId, String& savedEventId) +0x60
at Huxley.UI.Model!0x060039ba!MYOB.Huxley.UI.Model.Context.EnterSaleContext.ProcessContainer(ISaleContainer container, IEnumerable`1& results) +0x0
at Huxley.UI.Model!0x060039b9!MYOB.Huxley.UI.Model.Context.EnterSaleContext.ExecuteProcessContainerWithValidation(ISaleContainer container, List`1 validationResults) +0x2a
at Huxley.UI.Model!0x06003aa0!MYOB.Huxley.UI.Model.Context.Base.UIContextProcessContainer`2.InvokeContainerUpdate() +0x3a
at Huxley.UI.Model!0x06003a9c!MYOB.Huxley.UI.Model.Context.Base.UIContextProcessContainer`2.ProcessContainerObject() +0x12
at Huxley.UI.Controllers!0x060011af!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.SaveObjectContainer() +0x19
at Huxley.UI.Controllers!0x06001196!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.SaveChanges(IEnumerable`1 entitiesToSave) +0x1a
at Huxley.UI.Forms!0x06002688!MYOB.Huxley.UI.Forms.BaseForms.BaseViewBusinessObject.SaveChanges(IEnumerable`1 entitiesToSave) +0x52
at Huxley.UI.Forms!0x06002686!MYOB.Huxley.UI.Forms.BaseForms.BaseViewBusinessObject.SaveChanges(IUIObject objectToSave) +0x10
at Huxley.UI.Forms!0x06002cfc!MYOB.Huxley.UI.Forms.Sales.EnterSalesBase.OnCustomRight1Clicked(ButtonClickedArgs args) +0x211
at Huxley.UI.Forms!0x06002dcd!MYOB.Huxley.UI.Forms.Sales.EnterSales.OnCustomRight1Clicked(ButtonClickedArgs args) +0x33
at Huxley.UI.Forms!0x06002416!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06002392!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnCustom1_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:8de22ee28b394040b5cbc8063bfc2a75; A:1
MODULE: Huxley.Core => Huxley.Core, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:6f36809d3e12487382b559824fbf3edf; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a574d47bc39d43f1a1235d1370a90f52; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a3f9903e018e499991d6085c93c1b2d0; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2d9e40087ca74d608b80c597c2090163; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e7736018ff2a46c7ad7d72fc2eb68ca0; A:1
MODULE: System.Data.SqlServerCe => System.Data.SqlServerCe, Version=4.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91; G:3697520d614944b7999b01d18bee41bd; A:1
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:543c9eec2a3d4078aab81f89e0020776; A:1

----------------------------------------

[gavin12345]

Hi @RJRFT 

Suggets you do a search on this error message:

There is a file sharing violation. A different process might be using the file. [ MaskedFilePath.myox ]

From memory MYOB believe this is caused by some other software that is also accessing the MYOB file at the same time. Ensure any software such as antivirus, backup, dropbox syncing etc is disabled while the file is in use, or set to ignore the folder where the MYOB company file is stored. Or change the schedule so this happens after hours when the file is not in use.

Regards

Gavin

[RJRFT]

Thanks Gavin - I'll look into that.