GST Direct to IRD. Status shows as sent but never Received by IRD

[MikeP38]

Submitted GST direct to IRD. Received MYOB receipt with "Your GST return has been filed with Inland Revenue" Clicked on "Download Receipt" and nothing happened. Checked status in MYOB and it showed as "Filed". Went online to IRD and they showed return not filed. So completed return manually. This is the second issue with MYOB incorrectly actioning online return to IRD.    

[RienaP]

Hi @MikeP38,

Sorry to hear that you are having the trouble on not lodging your GST online. I have sent you a private message requesting more information. To access this private message simply click on your Forum display picture in the top right-hand corner of your screen and then click on the envelope icon that appears.

Can you please provide me the required information so further investigations can take place. 

Looking forward to hearing from you.

[MikeP38]

Hi Riena

Trust you received the information you requested. Have heard from one of the MYOB software software people and am happy they will pursue this problem. Many thanks Mike