GST Online filing - (403 Forbiden:)

[Chandabry]

I am unable to post my GST Online.  When I try to file to IRD I get

Server Error

403 - Forbidden: Access is denied

Thanks

David

[jenniek]

Hi @Chandabry David,

Have you logged in as as administrator to the file?

[Chandabry]

Yes, there is only one login and that is administrator?

[jenniek]

Hi @Chandabry David,

Is your file online? - I'm guessing you are the owner to the file or an administrator on the first login access?

I did a GST filing with a customer recently and I saw she had to put administrator and passowrd in again - as part of the lodging process - was wondering if that was the problem?

[Chandabry]

Thanks @jenniek I only sign in with my email account and am not offered any windows that allow any different.  I do have a problem back in the MYOB sytem as in not my files, that are causing issues that they are looking into.  Is it possible that this could be causing a problem.  In one attempt I swa something about a certificate?  Could this be correupted and if so how do I regeerate?

Thanks so much

[Steven_M · Accepted solution]

Hi @Chandabry

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

Great to see @jenniek has been offering your assistance.

Generally, this particular message occurs when preparing the GST return as the IRD login or an AccountRight Live login is remembered and has been changed recently. If you are receiving this message I would encourage you to clear the browser's cache - Refreshyourcache.com  This should clear out existing data i.e. login information that the browser may be retaining allowing you to start a fresh.

Do let us know how you get on and if you require further assistance.

[Chandabry]

Hi @Steven_M The site you suggeted iss designed for Chrome 27 whereas I am running Chrome 59.  That said I cleared the Browser History with everything ticked.  When I tried again I got a different process where I was asked about what cerificate to use, then it went to the same error.

Thanks David

[Steven_M]

Hi @Chandabry

When you received that certificate prompt what option did you select? If you have selected Ok, do refresh the cache and select Cancel. This should allow you to generate that GST Return.

[Chandabry]

Woohoo @Steven_M Solved.  Thanks you are qa champion!

Warmest Regards

David

[CountryCharm]

Woohoo!!! Thank you so much for this info @Steven_M!!  I was having this exact same drama and was about to pull my hair out when I read about selecting "cancel" for that window after clearing the cache... i can go home for the night now!

Cheers

LESLEY