GST return

[RebekahIWS]

I think that I have accidently linked the wrong MyIR login to one of my company files and now I keep getting the following error message when trying to create a new return for September:

"Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available."

How can I rectify this situation? Is this an MYOB issue or an Inland Revenue issue?

Rebekah

[Komal_S · Accepted solution]

Hi @RebekahIWS 

In order to resolve this, we will have to terminate your session for incorrect MyIR Login from our end, therefore, please send us the following details by a Private Message:

• Which application: ARL or Essentials

• Serial number

• Company file ID (If ARL), found under Help>>About MYOB AccountRight

• Last 3 digits of the IRD number being submitted (not what is currently displayed on the screen): 

• Time of incident - The time at which you experienced the issue: 

• URL - The URL of the page the issue occurred on. (Press F6 in your browser to highlight the URL, copy and paste this entire text string)

• After getting the above URL, a screenshot of the whole page (which includes the full URL) would be nice.

[RebekahIWS]

All sorted - thank you!!