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GST return

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RebekahIWS
Contributing User
10 Posts
Contributing User
Australia
Contributing User

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GST return

I think that I have accidently linked the wrong MyIR login to one of my company files and now I keep getting the following error message when trying to create a new return for September:

 

"Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available."

 

How can I rectify this situation? Is this an MYOB issue or an Inland Revenue issue?

 

Rebekah

2 REPLIES 2
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: GST return

Hi @RebekahIWS 

 

In order to resolve this, we will have to terminate your session for incorrect MyIR Login from our end, therefore, please send us the following details by a Private Message:

 

• Which application: ARL or Essentials
• Serial number
• Company file ID (If ARL), found under Help>>About MYOB AccountRight
• Last 3 digits of the IRD number being submitted (not what is currently displayed on the screen): 
• Time of incident - The time at which you experienced the issue: 
• URL - The URL of the page the issue occurred on. (Press F6 in your browser to highlight the URL, copy and paste this entire text string)
 After getting the above URL, a screenshot of the whole page (which includes the full URL) would be nice.

Kind regards,
Komal

MYOB Community Support

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RebekahIWS
Contributing User
10 Posts
Contributing User
Australia
Contributing User

10Posts

1Kudos

0Solutions

Re: GST return

All sorted - thank you!!

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