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Incorrect myIR login entered

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tsrow
Experienced Cover User
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Experienced Cover User
New Zealand
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Incorrect myIR login entered

When trying to file my GST for October/November the myIR file login popped up and I entered the incorrect login details.

 

How do I change these details?  It now will not allow me to file my GST as an error message comes up.

 

I am using AccountRight Online and have searched for an answer to this problem with no luck.

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2 REPLIES 2
Melisa_D
10,735 Posts
Former Staff
Former Staff

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Re: Incorrect myIR login entered

Hi @tsrow

 

Thanks for your post. If you're still having issues with this can you please send me a private message with the below details as I will need to look into this with our specialists:

  • Serial number 
  • Your full name and email address 
  • File name
  • Last 4 digits of the IRD number being submitted 
  • Time of incident 
  • URL at the time of the error (Press F6 in your browser to highlight the URL)

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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tsrow
Experienced Cover User
18 Posts
Experienced Cover User
New Zealand
Experienced Cover User

18Posts

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Accepted Solution Solved

Re: Incorrect myIR login entered

After being on the phone with MYOB Australia for 2 hours last week, I have come into work this morning and found the issue has been fixed.

 

Thank you MYOB.  An email saying it is fixed would be great, but fixed is fixed.

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