Incorrect myIR login entered

[tsrow]

When trying to file my GST for October/November the myIR file login popped up and I entered the incorrect login details.

How do I change these details?  It now will not allow me to file my GST as an error message comes up.

I am using AccountRight Online and have searched for an answer to this problem with no luck.

[Melisa_D]

Hi @tsrow, 

Thanks for your post. If you're still having issues with this can you please send me a private message with the below details as I will need to look into this with our specialists:

• Serial number 
• Your full name and email address 
• File name
• Last 4 digits of the IRD number being submitted 
• Time of incident 
• URL at the time of the error (Press F6 in your browser to highlight the URL)

[tsrow · Accepted solution]

After being on the phone with MYOB Australia for 2 hours last week, I have come into work this morning and found the issue has been fixed.

Thank you MYOB.  An email saying it is fixed would be great, but fixed is fixed.