MYOB Banklink Books 2015 not loading access voilation

[KelvinS]

Hi there

Im having issues with MYOB BANKLINK BOOKS 2015

will not loading says

an error has occurred durning start up. access violation at address 00DBF6C in module BK5WIN.EXE

read address 0000000 EAccessviolation 

MYOB bankbooks will now terminate

I have tried serveral differnet computers in my business installed fresh copy and they wont load on windows 10. Could this be a Faulty windows 10 update casuing this?

Tried on windows 7 pc loaded fine.

any help would be great

link to bankink books im using http://www.banklink.co.nz/files/setup_books_nz.exe

[Rob_L]

Yup, I have exactly the same issue.  Win10 OS.

Not great right on GST time...

[Steven_M]

Hi @KelvinS & @Rob_L

Speaking with the BankLink support team*, we would recommend going through Help Article: Error: "Access Violation" when opening BankLink Practice or BankLink Books Section: 'If your version is anything else' in regards to that particular message.

If you do require further assistance with this message and/or BankLink in general it is best to speak to our phone-based team on 0800 226 554 (for New Zealand) or 1800 123 242 (for Australia).

*I deal mainly with the AccountRight and MYOB Essentials range

[Rob_L]

Hi Steven,

Thanks for the follow up.  This has resolved the issue.