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Unable to file GST on MacOS / Firefox

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zemudkram
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zemudkram
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Unable to file GST on MacOS / Firefox

I'm trying to file GST but in Firefox I get the following message after clicking "File"

 

Bad Request

The request could not be understood by server due to malformed syntax.

 

 

It works fine in Chrome though.

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MYOB Moderator Hayden_B
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Hayden_B
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Re: Unable to file GST on MacOS / Firefox

Hi @zemudkram

 

Thank you for posting this on the Forum, other Users may experience this issue with the same Browser.

 

Typically when a change in browser resolves the issue, that original browser is definitely discovered as the cause. I've found that Firefox has been having some major changes recently and is still having work done to make it a great browser. Unfortunately issues like this can occur with some Web Apps and browsers going through change. 

As Filing GST is pushing some data to the IRD server and it is returning the error: "malformed syntax", this suggests that Firefox is sending some extra information with it that the server is not understanding.

 

I have raised this with our Technical Teams here to see if there is some way we can edit this information before sending to the IRD.

 

Cheers,
Hayden
MYOB Partner/Social Support


Cheers,

Hayden

MYOB Community Support

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zemudkram
4 Posts
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zemudkram
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Accepted Solution Solved Solution

Re: Unable to file GST on MacOS / Firefox

My apologies, I meant to update this post.

It turns out that the issue is with the IRD website, as I can’t directly log in from Firefox either (not sure why I didn’t check it before posting, but never mind). Nothing to do with MYOB. I’ve raised it with them via their site feedback as well.
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