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Unable to file GST return

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JJGunn
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Unable to file GST return

Getting this error like many others:

 

1. Click this if you get "Uh-Oh......- have cleared cookies etc..wont work in any browser

 

2. Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available

 

Can you please fix.. so frustrating that these errors never seem to get fixed. 

 

 

1 REPLY 1
Melisa_D
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Unable to file GST return

Hi @JJGunn

 

Thank you for your post and welcome to the Community Forum ! Our teams have seen this occur due to to 2 reasons:

  • When users are submitted a second AIM submission the IRD will keep a note of the initial IRD number or
  • The email login used for IRD may not be assigned with access/permissions in myIR itself 

If you're submitting a second submission can you please send me a private message with the following information:

  • Serial number 
  • Last 3 digits of the IRD number being submitted (not what is currently displayed on the screen)
  • Time of incident - The time you experienced the issue 
  • Copy of the URL - The URL of the page the issue occurred on. (Press F6 in your browser to highlight the URL, copy and paste this entire text string)

 

If you're having issues with the my IR access/permissions, you will need to contact the IRD

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

Cheers,
Melisa

MYOB Community Support

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