Partner Zone

Unable to file GST return

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
1 Post




Unable to file GST return

Getting this error like many others:


1. Click this if you get "Uh-Oh......- have cleared cookies etc..wont work in any browser


2. Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available


Can you please fix.. so frustrating that these errors never seem to get fixed. 



10,735 Posts
Former Staff
Former Staff




Re: Unable to file GST return

Hi @JJGunn


Thank you for your post and welcome to the Community Forum ! Our teams have seen this occur due to to 2 reasons:

  • When users are submitted a second AIM submission the IRD will keep a note of the initial IRD number or
  • The email login used for IRD may not be assigned with access/permissions in myIR itself 

If you're submitting a second submission can you please send me a private message with the following information:

  • Serial number 
  • Last 3 digits of the IRD number being submitted (not what is currently displayed on the screen)
  • Time of incident - The time you experienced the issue 
  • Copy of the URL - The URL of the page the issue occurred on. (Press F6 in your browser to highlight the URL, copy and paste this entire text string)


If you're having issues with the my IR access/permissions, you will need to contact the IRD


Do let me know how you go. 


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information


MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post