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Accessing old payroll files

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Trusted Cover User harper23
58 Posts
Trusted Cover User
New Zealand
harper23
Trusted Cover User

58Posts

5Kudos

2Solutions

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Accessing old payroll files

We are using Essentials payroll. We have our old MYOB Payroll on our desktop still and know the password but it keeps coming up invalid password.

1 REPLY
MYOB Moderator Neil_M
7,100 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

7100Posts

769Kudos

987Solutions

Accepted Solution Solved Solution

Re: Accessing old payroll files

Hi @harper23

 

Generally speaking an invalid password prompt means that the password that has been entered doesn’t match the saved password within the Payroll program. Assuming that your keying in the right word, you may want to check for similar characters what may be getting entered in incorrectly. For example, the number zero as opposed to the letter o, which can look very similar if it’s been written down.

 

Additionally, we do offer a password reset service which can be used to remove the existing password if you would like.



Regards
Neil
MYOB Client Support
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