Can not open Payroll

[MYOBAcc]

Hi I have just tried to open my payroll app and it is coming up with an error. Can someone help me please. I have no idea what is wrong

[Steven_M · Accepted solution]

Hi @MYOBAcc 

New Zealand Payroll Support Note: Unable to open Payroll, or errors "1976" or "114" should be able to assist with that one. 

In short, the recommendation is to restore a backup if you can. If you are not able to even open the application due to that message, removing the corrupted data prior opening is the way to go.

[MYOBAcc]

Hi Steven

Thanks so much for the reply. I called the helpline and managed to sort it out.

It was as you mention a corrupted file and after removing it I could open this again