Can't create EI Return File Payroll 2023.1

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.

27 Posts

New Zealand

Experienced Cover User

27Posts

4Kudos

0Solutions

Send Message

Hi there,

I have just upgraded Payroll to 2023.1, and tried to create EI Return for Payday Filing. But after I clicked on "Finalise Pay", it says "Can't create EI Return file".

Then I went to the "Employment Information Return" window and tried to create the EI file again, but it still says the same "Can't create EI Return file".

Could anyone please help with this? What caused this, and how can I get the EI return file now?

Many thanks!

Regards,

Anna

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search

Get the conversation started and make a new post Start a Post