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EDF & EMS not creating PDF

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Experienced User sarahh02
50 Posts
Experienced User
New Zealand
sarahh02
Experienced User

50Posts

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EDF & EMS not creating PDF

When i try to creat a PDF of the Employer Monthly Schedule and PAYE Remittance (IR345).  i click the PDF button and an error is returned, Amyni Driver failed.  Click ok and an error message as attached appears.  The other functions seem to be working ok, ie the file for transmission to IRD has been created.  Hope there is a simple answer.

Cheers

Sarah

3 REPLIES 3
Experienced User sarahh02
50 Posts
Experienced User
New Zealand
sarahh02
Experienced User

50Posts

13Kudos

0Solutions

Re: EDF & EMS not creating PDF

ok to add to the frustration now i can't email the payslips, and the missing Amyuni driver message is coming up again similar to that when trying to create the edf & ems pdf. 

MYOB Staff Post RienaP
2,155 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

2155Posts

224Kudos

315Solutions

Accepted Solution Solved Solution

Re: EDF & EMS not creating PDF

Hi @sarahh02,

 

Thanks for your query.

Sorry to hear of inconveniences you are experiencing with MYOB Payroll not creating a PDF of the EMS and PAYE Remittance reports.

 

On Windows 10, that error message can sometimes mean that part of the MYOB NZ Payroll software hasn’t installed correctly. This is the MYOB AO PDF Generator, which gets installed at the same time as the MYOB NZ Payroll program, and is used when MYOB NZ Payroll generates a pdf either on the report screen or when emails are being generated.

 

To get this working, you will have to uninstall both the AO PDF Generator and the MYOB NZ Payroll software and reinstall using administrator permissions. By reinstalling the entire program, it should resolve this issue without any further problems. 

 

To sort this issue there is a series of steps to follow. Please find the link on  Amyni Driver failed step by step guide to solve this issue.

 

Let us know if there are further queries and we are more than happy to help. 

 

 


Regards,
Riena
MYOB Training Specialist
Experienced User sarahh02
50 Posts
Experienced User
New Zealand
sarahh02
Experienced User

50Posts

13Kudos

0Solutions

Re: EDF & EMS not creating PDF

Thanks @RienaP i have followed your instructions, and the problem appears to have gone.  I needed to do a work around on pay day, and step back to do the uninstall/reinstall in peace.  Smiley Happy

Cheers Sarah

 

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