Emailing Payslips

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Experienced User Jumbo
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Emailing Payslips

Unable to email payslips when previously we could.   Nothing has changed since December 2014 when we last processed and emailed payslips.

 

Failed message as attached

 

 

 

 

MYOB_email_payslip_230115.JPG
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Ultimate Partner jenniek
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Re: Emailing Payslips

Hi there,

Who is your internet provider. If it is Xtra, then the authentication has changed. If it is not Xtra, then maybe the authentication on your provider has changed. This message means that the user name and password for the smtp server ws not provided. Payroll cannot do this, so you will need to send via Outlook method.

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
Experienced User Jumbo
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Re: Emailing Payslips

We run our own SMTP server.  Our ISP provider is Xtreme Networks.  No server changes have been  made since the last successful run (in December).

 

 

Ultimate Partner jenniek
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Re: Emailing Payslips

Hi there,

I would be asking Extreme networks who the main provider is - and whether authentication has been added to their requirements.

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
Experienced User Jumbo
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Re: Emailing Payslips

Xtreme provide internet services to us - no email service, we do that ourselves in house.

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MYOB Moderator Steven_M
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Re: Emailing Payslips

Hi @Jumbo 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge.

Reading the message it does look like the server has been moved to requiring authentication. As MYOB Payroll doesn't require authentication it will fail if you attempt to try an authenticated SMTP Server.

I would be speaking the team that maintains the SMTP server and see if they have moved to an authenticate server. More importantly can it be moved to to an unauthenticated SMTP server to email those payslips via SMTP.

Kind regards,
Steven

MYOB Community Support

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Experienced User Jumbo
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Re: Emailing Payslips

Steven,

 

Noted, thank you.

MYOB Moderator Steven_M
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Re: Emailing Payslips

Hi @Jumbo 

You are welcome. 

If you do have further enquires don't hesitate to post on the MYOB Community Forum again.

Kind regards,
Steven

MYOB Community Support

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