Error: "Unable to perform Online Confirmation

[Bullswool]

Hi, I started recieving the following error message yesterday, after using the NZ Payroll Software for ages:

Error: "Unable to perform Online Confirmation at this time.Please try again later or contract MYOB Customer service for assistance."

Can anyone provide a solution? I've checked with IT and there are no virus scanner, fairwall issues. They suggest it's ssl certificate error/mismatch on MYOB's side?

Fortunately, the payroll sftware is still working as expected.

Thanks.

[Melisa_D · Accepted solution]

Hi @Bullswool, 

Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below information:

• Serial number 
• Your full name and email address 
• Screenshot of the confirmation window

Update: Confirmation code provided