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MYOB Payroll emailing payslips

mellis1
1 Post
User
New Zealand
mellis1

1Posts

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MYOB Payroll emailing payslips

Hi,

 

I have an issue with one of the staff. 

 

When trying to email her payslips I receive an error "1- Couldnt find or encode file P.pdf"

 

I only have this issue with this 1 employee.

 

I am using MYOB Payroll v2017.1

1 REPLY 1
MYOB Staff Post RienaP
2,155 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

2155Posts

224Kudos

315Solutions

Re: MYOB Payroll emailing payslips

Hi @mellis1,

 

That is interesting and haven't heard of that issue before. I am wondering whether you were able to email the payslips before to that employee and it was working before?

 

To start off with, I would recommend you to check thoroughly the email address of that employee and where it is entered correctly or not. Secondly, please check if the email address of that one client is different from the others are on Gmail, Hotmail, etc. 

 

Also, can you please uninstall and re-install the software and see if it makes any difference?

 

Usually,  MYOB updates the payroll software every year before April and the current version is 2018.1. 

 

Let us know how you go and I am looking forward to hearing from you.


Regards,
Riena
MYOB Training Specialist
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