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MYOB payroll showing error

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Contributing Cover User Wilmz
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MYOB payroll showing error

MYOB Payroll error.JPG

This error shows up when opening MYOB payroll - but then it opens up anyway - any ideas on what the problem is please

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MYOB Moderator Steven_M
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Re: MYOB payroll showing error

Hi @Wilmz

 

The message is generally caused by having a different version that MYOB are showing on their systems for that serial number in the file. 

 

I have made a slight change to the product number at our end which should correct that message going forward for you.

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

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Contributing Cover User Wilmz
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Re: MYOB payroll showing error

Hi there

 

Just opened MYOB payroll again and it came up with thisCapture.JPG

Can't remember if this is the same message.  It pops up and then lets me enter data anyway.  Please advise.

Many thanks

Wilma

Contributing Cover User Wilmz
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Re: MYOB payroll showing error

PS: the serial number I have on file for payroll is 64xxxxxxxx

Cheers

Wilma

 

Edited - Removed Serial Number for security.

MYOB Moderator Steven_M
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Steven_M
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Re: MYOB payroll showing error

Hi @Wilmz

 

Thanks for taking the time to speak with me today 

I have made a slight change to your company files at our end which has allowed that confirmation to occur. If that confirmation message does occur again do go to Help>>Confirm Data File - there will be the option to confirm online.

 

If you do have any further enquiries don't hesitate to post on the MYOB Community Forum again.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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