Partner Zone

NZ Payroll Desktop Support

KaliPPS
Experienced User
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Experienced User
Australia
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NZ Payroll Desktop Support

Hi,

 

I have spent over 3.5 hours on the phone today wanting help with two issues - spoke to 3 x different people and no-one knows the NZ payroll sofware at all?? I am teaching them how to use it?? What is going on???

 

I need assistance desparately with two matters and cannot get help from anyone????

 

The last person then told me the desktop program is going to be decommissioned at year end???

5 REPLIES 5
jenniek
Ultimate Partner
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Ultimate Partner
New Zealand
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Re: NZ Payroll Desktop Support

Hi @KaliPPS 

Happy to try and help you if I can.

I am a NZ partner

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
Melisa_D
MYOB Moderator
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Re: NZ Payroll Desktop Support

Hi @KaliPPS

 

Sorry to hear about this. Can you please provide us with some information in regards to your query and we'd be happy to take a look into it. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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KaliPPS
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Re: NZ Payroll Desktop Support

Thank you that is very kind of you Smiley Happy

KaliPPS
Experienced User
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Australia
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Re: NZ Payroll Desktop Support

Hi Melisa,

 

It was terrible - i have never experienced such poor service from MYOB.

 

The three people i spoke to werent even aware of the support notes or where things were located inside the software - very very frustrating.

 

Anyhow - my two issues are:

 

1. I have an employee who has recently returned from Parental leave and wants to cash out some annual leave that was accured during parental leave - i have followed the instructions in support note 'answer ID: 23049'; however, when i tick the 'use average weekly pay' box it does not change the rate - it still uses the higher or OWP and AWE.

 

2. Wanting to pay an employee a net bonus. In this particual pay she has wages, a gross bonus and to be paid a net bonus too. How do i use the PAYE calculator to produce the gross amount. The net figure has be to grossed up to include PAYE, KiwiSaver and SL. 

 

Cheers,

 

Melisa_D
MYOB Moderator
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Re: NZ Payroll Desktop Support

Hi @KaliPPS

 

I'm sorry that you've had that experience. If you wish to offer additional feedback on this, you're welcome to do so via the Feedback & Complaints channel on our Contact us page.

 

Can you please provide a screenshot of the window you're in before and after selecting Use Average Weekly pay so I can take a look into this with our teams. 

 

In regards to the PAYE calculator, our help article Paying bonuses and dealing with the tax has information and instructions on how to process bonuses along with how to use the PAYE calculator under heading Using the PAYE Calculator at the end of the page. 

 

 

That said, @jenniek is one of our NZ Payroll experts and may be able to offer further assistance on this. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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