Payroll 2018.3 error

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Experienced Cover User countrygirl
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Payroll 2018.3 error

I've just done my first pay after upgrading to 2018.3 and on the Employment Information returns page when I click on EI return preview I get an error message saying "Printer not activated, error code -30"  and if I click OK on there I get the message "Unable to create the preview of pdf file". 

Is anyone else having this problem and how do I fix it?

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MYOB Moderator Steven_M
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Re: Payroll 2018.3 error

Hi @countrygirl 

 

I would recommend taking a look at our MYOB Payroll Support Note: Error: "Printer not activated error code 30 (or 41)"  in relation to that particular message.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User countrygirl
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Re: Payroll 2018.3 error

Thanks, so now I can see it but I can't print it. I also created the EI return and saved it and tried to upload it to IRD but it just says "You cannot file for 04-Mar-2019".  This is so much more complicated than expected.

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