MYOBCommunity
Partner Zone
|
|
Partner Zone

Payroll 2018.3 error

Highlighted
Experienced Cover User countrygirl
45 Posts
Experienced Cover User
New Zealand
countrygirl
Experienced Cover User

45Posts

9Kudos

0Solutions

Solved: Go to Solution

Payroll 2018.3 error

I've just done my first pay after upgrading to 2018.3 and on the Employment Information returns page when I click on EI return preview I get an error message saying "Printer not activated, error code -30"  and if I click OK on there I get the message "Unable to create the preview of pdf file". 

Is anyone else having this problem and how do I fix it?

2 REPLIES 2
MYOB Moderator Steven_M
29,954 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

29954Posts

3686Kudos

4393Solutions

Accepted Solution Solved Solution

Re: Payroll 2018.3 error

Hi @countrygirl 

 

I would recommend taking a look at our MYOB Payroll Support Note: Error: "Printer not activated error code 30 (or 41)"  in relation to that particular message.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced Cover User countrygirl
45 Posts
Experienced Cover User
New Zealand
countrygirl
Experienced Cover User

45Posts

9Kudos

0Solutions

Re: Payroll 2018.3 error

Thanks, so now I can see it but I can't print it. I also created the EI return and saved it and tried to upload it to IRD but it just says "You cannot file for 04-Mar-2019".  This is so much more complicated than expected.

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post