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Contributing Cover User AnnaF
10 Posts
Contributing Cover User
AnnaF
Contributing Cover User

10Posts

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Payroll errors

I can't seem to find any tech support anywhere. Does anyone know how I can report errors to MYOB/Payroll?
I turned my computer on this morning and all of a sudden I had 160 error pop ups from payroll. 

 

Payroll Error.jpg

 

After I had closed them all down I tried to open up payroll and got another error message which asked me to report the error.

 

Payroll Error 2.jpg

 

I clicked "Log the Error" and filled in the details and then I had another error message pop up.

 

Payroll Error 3.jpg

 

I'm not sure what to do from here seeing as I can't find any email address for anyone. Hopefully someone on here can give me an idea of what to do next to fix this issue.

 

Thanks

4 REPLIES
MYOB Staff Post RienaP
1,814 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

1814Posts

194Kudos

267Solutions

Accepted Solution Solved Solution

Re: Payroll errors

Hi @AnnaF,

 

Sorry to hear about the inconveniences you are having. I would recommend you to uninstall your software and try reinstalling it again to see if this problem is eliminated. This is not a common issue as such and would appreciate if you can start fresh with the software.

 

Looking forward to hearing from you and we are happy to help further should you have further questions. 


Regards,
Riena
MYOB Training Specialist
Contributing Cover User AnnaF
10 Posts
Contributing Cover User
AnnaF
Contributing Cover User

10Posts

0Kudos

0Solutions

Re: Payroll errors

Thanks @RienaP. I have just uninstalled and reinstalled Payroll. Had a few difficulties in trying to reinstall it which ended up taking an hour an a half to get it up and running but it seems to be okay now. Fingers crossed!

 

Kind regards

 

Anna

MYOB Staff Post RienaP
1,814 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

1814Posts

194Kudos

267Solutions

Re: Payroll errors

Hi @AnnaF,

 

Thanks for getting back to us.

 

Do let us know if there are any problems at that you are experiencing. 

 

Also, please let us know if this issue has been resolved and mark it as a solution. 


Regards,
Riena
MYOB Training Specialist
Ultimate Partner jenniek
2,191 Posts
Ultimate Partner
New Zealand
jenniek
Ultimate Partner

2191Posts

858Kudos

278Solutions

Re: Payroll errors

Hi @AnnaF

Make sure you are running payroll as an administrator - right click the payroll icon on your desktop - choose properties and click on compatibility and tick "run as adminstrator"

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
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