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Please could you advice when MYOB Payroll will update the software to incorporate the new payroll filing with IRD's weekly payday filing coming into force on 1st April 2019
I’ve checked with the team and they have advised me that the next release of NZ Payroll will indeed contain all of the appropriate functionality for the Payday Filing. At this stage I don’t have an exact date for its release, however it will be available before you have to start reporting through Payday Filing
As mentioned previously in this thread, there currently isn’t an exact timeframe for the next release of NZ Payroll. That said this will be available before the requirement to report through Payday Filing
I was advised yesterday that there is an early release due to go out to those who registered for early access in the next week or so. IRD IR Filing dictates that you can only register at the beginning of a month ie 1/2/19, 1/3/19 or 1/4/19 - so guessing releases will be timed around these dates.
@Neil_M- can you at least give a more approximate date - saying you don't have a release date is making clients frustrated and worried that MYOB won't meet the targets.
As you have mentioned, we are working with selected clients over the coming period to test the new update and Payday PAYE filing process. A release date for other clients will be depending on that testing and possibly additional development work on the platform. This does mean that while we are would love to provide a release date to ease frustrations and confusion, we are unable to do so without that testing.
However, in saying that, I can assure clients (and yourself) that we are working on having a Payday PAYE solution for our listed payroll products ahead of the 1st of April release. And I would recommend checking our Payday PAYE site regularly for the most up-to-date information.
I understand totally - but without the inside knowledge that you have - you can understand what customers are getting is lack of information - and IRD is hounding them to register - the generic comments are not enough at this stage.
I received an email yesterday (as a selected client) but have been unable to download the new software for MYOB Payroll 2018.3 as per the instructions. (Actually, my computer savvy boss tried with me watching).
I have attempted to phone, only to be put in a holding pattern and so I have given up.
When we log in and go to My Products>Download there is no new software there to download. Attempts to download through the email "Download" button have proved unsuccessful also.
I would appreciate a phone call on 03 547 6923 so someone can talk us through these issues.
I'm personally am not aware of any specific errors with the downloading and installing of the new NZ Payroll version. So we can assist further can you provide additional information into what is occurring?
In saying the above, clients have experienced some issues with downloading and installing payroll in the past (doesn't necessary include 2018.3). I've outlined them below: