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Unable to activate Payroll Data File

Experienced Cover User Anna-UL
17 Posts
Experienced Cover User
New Zealand
Anna-UL
Experienced Cover User

17Posts

1Kudos

0Solutions

Unable to activate Payroll Data File

Hello,

 

I have just installed MYOB Payroll 2018.1, and am learning to use it. 

 

I tried to activate the Data File online, but failed.  The message says:  "The confirmation code is invalid.  Please contact MYOB Customer Service for assistance or use another method for confirming your Payroll data file."

 

Could you please advise what I should do?

 

Many thanks!

 

Anna

3 REPLIES
Ultimate Partner jenniek
2,257 Posts
Ultimate Partner
New Zealand
jenniek
Ultimate Partner

2257Posts

902Kudos

287Solutions

Re: Unable to activate Payroll Data File

Hi @Anna-UL

Have you actually purchased the product or are you just using a demo? If its a demo - you can activate later or just use the Clearwater (demo) file. If you have a serial number provided by MYOB - then it should confirm once this has been entered.

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
Experienced Cover User Anna-UL
17 Posts
Experienced Cover User
New Zealand
Anna-UL
Experienced Cover User

17Posts

1Kudos

0Solutions

Re: Unable to activate Payroll Data File

Thanks Jennie for the reply.   Yes, we are the customer of MYOB.  Currently we are using AccountRight software 2018.2. 

 

I entered the payroll serial number, and got the Confirmation Code automatically generated.  Then the message came up: "The confirmation code is invalid.  Please contact MYOB Customer Service for assistance or use another method for confirming your Payroll data file.".  

 

Thanks.

 

Regards,

Anna

MYOB Moderator Steven_M
26,984 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

26984Posts

3131Kudos

3953Solutions

Re: Unable to activate Payroll Data File

Hi @Anna-UL

 

Great to see @jenniek offering her assistance in regards to your enquiry


Taking a look at your account I can see that we do already have a Payroll data file on serial number ending in 2453. As you currently do only have a licence for 1 payroll data file this new payroll file will not activate. This does mean that if you are needing to activate a new payroll data file we would need to arrange the deactivation of the previous payroll data file or arrange the purchase of a new payroll data file (which will give you a licence of 2 data files).


I have sent you a private message on the Forum with additional details for each option.


Kind Regards,
Steven
MYOB Client Support
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