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emailing payslips in myob essentials

Experienced User kids
11 Posts
Experienced User
New Zealand
kids
Experienced User

11Posts

2Kudos

1Solutions

emailing payslips in myob essentials

When emailing payslips they show as if they are sending, but employees are not receiving them.  I have checked the setup and all seem to be entered correctly.

5 REPLIES
MYOB Moderator Neil_M
9,299 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

9299Posts

995Kudos

1303Solutions

Re: emailing payslips in myob essentials

HI @kids

 

You may want to try sending one of these payslips to yourself to see if you receive them. Ideally to help rule out a few things its best to use a different email provider to the ones that aren’t receiving the emails.

 

Generally speaking if an email is being sent but not received then its often caused by the receivers email address blocking or misreading the email as spam or junk mail



Regards
Neil
MYOB Client Support
Experienced User kids
11 Posts
Experienced User
New Zealand
kids
Experienced User

11Posts

2Kudos

1Solutions

Re: emailing payslips in myob essentials

Hi

they have checked their spam/junk mail and they are not there.  Any other suggestions?  

MYOB Moderator Neil_M
9,299 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

9299Posts

995Kudos

1303Solutions

Re: emailing payslips in myob essentials

Hi @kids

 

As alluded to in my previous post, its worth trying to send the email to a different email. If it is received on the different email address, then it does come back to the receiver’s email being the source of the issue. Depending on the email provider, some of them may filter the emails at a server level and in which case wouldn’t necessarily appear at a user’s level email inbox

 

Regards

Neil



Regards
Neil
MYOB Client Support
Experienced User kids
11 Posts
Experienced User
New Zealand
kids
Experienced User

11Posts

2Kudos

1Solutions

Re: emailing payslips in myob essentials

They arent all with the same provider anyway!  I am not sure how the emailing is actually supposed to work - can you explain please.  If it is set up in essentials payroll does it go straight from there or from our outlook?

MYOB Moderator Neil_M
9,299 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

9299Posts

995Kudos

1303Solutions

Re: emailing payslips in myob essentials

HI @kids

 

When you email from MYOB Essentials, the outgoing emails use our MYOB Essentials email server and not your Outlook. This means when the emails are sent they aren’t using any email address linked to your Outlook, but instead one of our server email addresses, which ends in @apps.myob.com



Regards
Neil
MYOB Client Support
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