payday filing file not uploading

[Donna113]

Hi

When I try to upload my EI Employee file to IRD i get an error message.  I changed the file from an xlsx file to a CSV as it wouldn't accept the xlxs.

Can you pleae let me know what file should I be trying to upload and why the autoatically generated one doesn't work

Thanks

Donna

[Steven_M]

Hi @Donna113 

While it can be done, MYOB doesn't recommend updating the file extension or modifying the Employee Information Return file. 

In terms of your enquiry, I would recommend ensuring that you have uploaded the file to the necessary file location on the IRD location. Ideally, if you are uploading that file for payday filing you would need to navigate to the File transfer pay day schedules option on the File Transfer section of the IRD website.

[Donna113]

Thanks, just read another answer from artiture - it looks like there are problem with this file upload.

Will continue to try.

I have successfully uploaded the EI file, it is the new nad departing employees details that will not upload.

Donna

[Mark_R57]

I have exactly the same problem

[Mark_R57]

Has anybody found a solution for this problem yet?

[Steven_M · Accepted solution]

Hi @Donna113  @Mark_R57 

Changes were made to the file format for the New and Departing Employees file format by the IRD after many software providers have released an update for PayDay Filing. As such, this particular information is not required to be lodged until 1st April 2019.

From an MYOB Payroll point of view, we will be releasing an update (2019.1) in the coming period that will allow for the new report format to be generated and also for the compliance changes.

[Donna113]

Thanks Steven

[Sharpsigns]

It is now past 1 April 2019 and I am still having the exact same problem. I cannot upload the employee start/finish file as the IRD site will not accept the IMS file format. When is the IMS

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@Steven_M wrote:

Hi @Donna113  @Mark_R57 

Changes were made to the file format for the New and Departing Employees file format by the IRD after many software providers have released an update for PayDay Filing. As such, this particular information is not required to be lodged until 1st April 2019.

From an MYOB Payroll point of view, we will be releasing an update (2019.1) in the coming period that will allow for the new report format to be generated and also for the compliance changes.

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update due for download?

[jenniek]

Hi @Sharpsigns 

Is it that you are not loading this to the correcot location in the IRD website - if you log in and click on Payroll - then look to the top right - File Transfer - then you will see a list of options - one is File Transfer Employee Details. This is where you load that information.

[Sharpsigns]

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@jenniek wrote:

Hi @Sharpsigns 

Is it that you are not loading this to the correcot location in the IRD website - if you log in and click on Payroll - then look to the top right - File Transfer - then you will see a list of options - one is File Transfer Employee Details. This is where you load that information.

No, it wasn't that I was trying to upload information to the wrong option as I had no issues uploading the payroll info. I've just rung the help desk and it seems there is a bug in the initial payday filing update and there is a further update that I needed to load: version 6.4 sorts the issue.

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