55 minute wait with no queuing, payment requests when up to date and details current

[LeavingASAP]

Absolutely dismal service and loss of one of my entities at upgrade is simply not good enough, request to update payment details when they are current! If we cannot contact MYOB it is clear they are not customer-focused and suggest that they take some lessons from our government services such as ATO who call back. MYOB is simply going to lose us! 

[Steven_M]

Hi @LeavingASAP 

Sorry to hear that you have had that experience with our phone-based teams. Should you have an enquiry you are welcome to post it here on this Forum, I'm sure the MYOB Community would be happy to assist with that.

Looking at the MYOB Essentials business that are you listed being associated with your account, one MYOB Essentials appears to be migrated to the Newer MYOB Essentials platform. This should be able to be accessed using the app.myob.com link and entering your my.MYOB account information. If you are unable to access that file or another MYOB Essentials we would need some additional information into what is occurring so we can investigate that situation.

[BoredonHold]

I hear you, 2 hrs and 06 minutes trying to beat the record from 2 weeks ago of 2 hrs and 13 minutes ON HOLD!

I think I would prefer a chat version as the on hold music and information is BORING and irrelevent.

[MonAdmin]

I had the same issue only 3 days ago - I was on hold for 1hr and 53 mins to then be told that my issue was impossible to fix and I was told "in my 6 years in the company", even though it had been done 3 months ago. Called again yestersday and got another guy who was able to fix my issue imediately. Wish I had a direct number to that guy - he was awesome.