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Banking Details & Due Date keeps vanishing

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Contributing User
7 Posts
Contributing User
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Banking Details & Due Date keeps vanishing

Can anyone tell my why my due date keeps reverting back to something else.  I have clicked 'COD' and set as default on numerous occasions.  Then randomly, when i go into a new invoice, it will be set at Due in 14 days or something like that.


Also, I have set up Direct Debit Details.  But occasionally, not every time, when i go to email the invoice, the Direct Debit option is not avaiable.  So i have to go and put them in all over again.  Any idea why this is happening?


Thanks for your help.

10,735 Posts
Former Staff
Former Staff




Accepted Solution Solved

Re: Banking Details & Due Date keeps vanishing

Hi @Zetaa


Thank you for your post. Our teams are aware of an issue with the default payment terms changing when selecting a customer, we do have a script that we can run over your file to resolve this. Can you please send me a private message with your product serial number, full name and email address. 


In regards to payment details, our teams are aware that after changing the due date or terms on an invoice, if a user clicks “Save as default” the payment details in the Sales settings will be erased. Our teams are investigating this, they have advised in the mean time to re-enter the payment details and not select 'Save as default' as this will happen again. 



Update; script was run over the clients file to resolve this


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