Creating an Invoice

[Marcon]

Morning,

creating an Invoice -

I enter the description , then go across to enter the account , this is where it appears soemthing is a miss.

ie - On wanting to enter 4-1100  , i start with a 4 , then it usually defaults to all the 4 accounts and then can click on it , this is not happening . 

Look forward to you response .

& now the same thing is happening with the entering of a purchase order .

regars

Gayle 

[Komal_S]

Hi @Marcon 

Can you give more details on what happens when you enter the number for the account code, does the drop down with all the accounts still appear or if you get an error message ? 

[Marcon]

I have attached 2 screen shots .

I dont get an error message.

If i start typing 4 then usually the entire range of 4 accounts appears 

now as you see i start typing 411 , no accounts appear

I go back and type in only a 4 then go to the drop down arrow and have to scroll thru the entire 4 accounts to find the correct account . 

If i start with 41 then i get a mix of accounts that have a 41 in them & not the 41100 account. ( sales  - income ) 

look forward to your answer. 

regards Gayle.

[Komal_S]

Hi @Marcon 

If you type the invoice number in the format 4-11, it should bring all the accounts starting with those numbers. Let us know how you go on. 

[Marcon]

Hi

agree yes if i type the full 4-11 it will bring all the accounts , why now do i have to do this when I was always able to type 4 only.

I just tried this with (purchases) type in a 5 with no hypen & all the account list shows up , no probs.

So every time i enter an Invoice i have to enter 4-1 ..... where as before this would just default and i could pick from the 4 list not 4- list !! 

regards

Gayle 

[Komal_S · Accepted solution]

Hi @Marcon 

This has changed in the latest version and I understand your concerns, so will pass on your feedback to the relevant teams for consideration while releasing future updates. Apologies for the inconvenience caused. 

[Marcon]

Appreciate your response.

After all the messages and then to find out its a change in the latest version . Thank you . 

Releasing future upates , is this just something that happens without informing the user.

regards

Gayle.

[Komal_S]

Hi @Marcon 

The releases are normally patch updates and would happen in the background. We do communicate any new changes via email notifications.