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Credit card duplicate payments??

Contributing User
5 Posts
Contributing User
Contributing User




Credit card duplicate payments??



I cant figure this out with two transactions


1. Customer overpaid on a credit card transaction by $11 (does not want to be refunded) MYOB  has recorded Invoice as paid by the invoiced amount and closed the invoice (THIS AMOUNT WAS NEVER RECIEVED). MYOB has also correctly recorded a transaction as RECIEVE MONEY for the correct amount which was actually paid. I've checked my Bank Statement and the transaction recorded against the invoice did not occur - its a duplicate. I'm now out of balance. 


2. Customer paid with a credit card two invoice amounts as one transaction. MYOB has recorded this as a RECIEVE MONEY correctly. MYOB also recorded invoice payments against the two seperate invoices. These payments did not exist and have put my balance out further. 


I've unreconciled my invoices and tried deleting the payment record for the payment that does not exist. MYOB gives an error and won't let me do this. 


Help please.



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