Credit note processing on paid invoice

[RK10]

Hi, 

I have a supplier invoice that was paid in one month and then a credit in full was issued the next month. How do I process the payment and the return please?

I have created the invoice, paid it, and reconciled the Visa account in MYOB. Now I have a credit note and if I enter it as a supplier return there is no invoice to apply it to. I have tried adding in the credit as a line on the original invoice but the invoice does not show up in the list to apply the supplier return to in MYOB Essentials Accouning Starter.

Kind regards

Robyn

[CloverQ · Accepted solution]

Hi @RK10 

Has the supplier return being paid back to you? If yes, you can create the supplier return then process it as refund received; if not, the supplier return can stay in the system to be applied to future supplier bills. 

Please find detailed instructions on this Help article: Creating supplier returns. If you have any further questions please feel free to let us know.

[RK10]

Thanks so much - very helpful :-)

[CloverQ]

Hi @RK10 

You are most welcome! I'm glad to hear that information is useful to you. Also I want to thank you for making the thread as resolved, it will definitely help other users with similar questions finding useful information. 

Please do feel free to come back and post again at any time.